Privacy Policy

At www.electrical.ng we understand the importance of protecting your personal information. This Privacy & Data Policy outlines how we collect, use, and safeguard your data when you interact with our electrical store. We are committed to transparency and ensuring your privacy is respected.

1. Information We Collect:
We collect information to process your orders, improve your shopping experience, and communicate with you effectively. The types of information we collect include:

Personal Information:
Name, address, email address, phone number.
Payment information (processed securely by our payment gateway).
Account login details (if you create an account).

Order Information:
Products purchased, order history, delivery details.
Communication related to your orders.

Website Usage Information:
IP address, browser type, pages visited, cookies.
Data collected through website analytics tools to improve our site.

2. How We Use Your Information:

We use your information for the following purposes:
Order Processing: To process and fulfill your orders, including shipping and delivery.
Account Management: To manage your account and provide customer support.
Communication: To send order confirmations, shipping updates, and respond to inquiries.
Marketing (with your consent): To send promotional emails and newsletters about our products and offers. You can opt-out at any time.
Website Improvement: To analyze website usage and improve our services and user experience.
Legal Compliance: To comply with legal obligations and prevent fraud.

3. Data Security:

We take the security of your data seriously. We implement the following measures to protect your information:
Secure Socket Layer (SSL) Encryption: To protect your data during transmission.
PCI DSS Compliance: To ensure secure payment processing.
Regular Security Audits: To identify and address potential vulnerabilities.
Limited Access: We restrict access to your personal information to authorized personnel only.

4. Cookies:

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:
Remember your preferences.
Track website usage.
Personalize content and ads.
You can manage your cookie preferences through your browser settings.

5. Third-Party Services:

We may share your information with third-party service providers to:
Process payments.
Ship orders.
Send marketing emails.
Analyze website traffic.
We ensure these providers comply with strict data protection standards.

6. Your Rights:

You have the following rights regarding your personal information:
Access: You can request access to the information we hold about you.
Correction: You can request corrections to any inaccurate information.
Deletion: You can request the deletion of your information (subject to legal requirements).
Opt-Out: You can opt-out of marketing communications at any time.
Data Portability: You can request a copy of your data in a portable format.
To exercise these rights, please contact us at rights@electrical.ng

7. Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Changes to This Policy:
We may update this Privacy & Data Policy from time to time. We will not notify you of any significant changes by posting the updated policy on our website.

9. Contact Us:
If you have any questions or concerns about this policy, please contact us at: rights@electrical.ng
We are committed to protecting your privacy and providing a safe and secure shopping experience.