What types of electrical products do you sell?

We offer a wide range of electrical supplies, including cables, wires, lighting fixtures, circuit breakers, switches, sockets, enclosures, tools, and much more

Do you offer bulk discounts for large orders?

Yes, we offer competitive bulk discounts for businesses and large projects. Please contact our sales team at info@electrical.com.ng, 2347041000607 and WhatsApp 2347014444477 for a custom quote.

How do I place an order?

Simply browse our online store, add the desired products to your cart, and proceed to checkout. You can create an account or checkout as a guest

What payment methods do you accept?

We accept credit cards (Visa, Mastercard), bank transfers.

Can I modify or cancel my order after it's placed?

Please contact us immediately if you need to modify or cancel your order. We’ll do our best to accommodate your request, but changes may not be possible once the order has been processed

What are your shipping options and delivery times?

We offer various shipping options, including standard and express delivery. Delivery times vary depending on your location and the selected shipping method. You can find estimated delivery times during checkout

Do you ship internationally?

Yes, to west African countries. International shipping costs and delivery times may vary.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email or text message . You can use this number to track your shipment on the carrier’s website.

What if my order arrives damaged or is incorrect?

Please contact us immediately with photos of the damaged or incorrect items. We’ll arrange for a replacement or refund as soon as possible.

Are your products genuine and certified?

Yes, we only sell 100% genuine products sourced directly from reputable manufacturers. All our products meet relevant industry standards and certifications.

Do you provide technical specifications for your products?

Yes, detailed product specifications are available on each product page. You can also contact our technical support team for further assistance.

Do you offer installation services?

Yes, we have teams of professional electrical and mechanical engineers.

What is the warranty on your products?

Warranty periods vary depending on the product and manufacturer. Please refer to the product description or contact us for warranty information.

Can you help me find a specific product that's not listed on your website?

Yes, we can often source products not readily available on our website. Please contact our sales team with your requirements.

What is your return policy?

We accept returns within three days of delivery for unused and undamaged products. Please refer to our returns policy page for detailed instructions.

How do I initiate a return?

Please contact our customer service team to initiate a return. We’ll provide you with a return authorization and instructions.

When will I receive my refund?

Refunds are processed within seven business days of receiving the returned items. The refund will be issued to the original payment method.

Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track your order history and save your information for future purchases.

How do I reset my password?

You can reset your password by clicking the “Forgot Password” link on the login page.

Is my personal information secure?

Yes, we take your privacy and security seriously. Our website uses secure encryption to protect your personal information.

How can I contact customer support?

You can contact our customer support team via [email, phone, live chat, contact form]. Our contact information is available on the “Contact Us” page.

What are your customer support hours?

Our customer support team is available Days Monday to Saturday and Hours 8am to 8pm.